For consumers
Got charged, stuck, or misled?
This section is for everyday buyers — subscriptions you can't cancel, refunds that never come, hidden fees, deceptive offers, and broken deliveries. We guide you through documenting what happened and finding the right complaint channels. Not a law firm. Not a substitute for counsel.
Consumer tools
Report a problem
Billing traps, refunds, hidden fees, deceptive offers, delivery failures — pick what happened or describe your own. Get an evidence checklist, agency links, and a draft you can paste.
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Know your rights
What consumer-protection rules may apply to your situation, what evidence helps, and who you can contact — with clear caveats.
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Before you buy
Check lock-in, cancel difficulty, and switching costs so you know how much control a company will have after you pay.
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Where can I complain?
FTC ReportFraud, your state attorney general, and consumer-protection bodies — not courtroom antitrust filings.
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Common consumer problems
Start with Report a problem — choose a category or write your own description.
- Hard to cancel / auto-renew traps
- Refunds denied or delayed
- Hidden fees at checkout
- Free trial charged without clear warning
- Gift card or loyalty balance lost
- Digital purchase or license revoked
- Order never arrived or wrong item
- Defective product / warranty refused
- Misleading ads or bait-and-switch
- Unauthorized or mystery charges
- Privacy or data used without consent
- Surprise medical bills
- Something else — describe your own
Looking for something else?
Business owners checking their own site should use Business Scan or Compliance Scan. For competition and case-library tools, start from the home page — those are separate from this consumer hub.