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Other · ongoing · ~6 min read

CMA cloud infrastructure market investigation

2023–present · cloud infrastructure

Britain investigated the big cloud providers and moved the issue into its new conduct-rules system. That follow-on work was still open in 2026, beside a separate EU look at AWS and Azure.

The story

Egress fees, software licenses, and spend discounts are the three complaints.

The CMA's market investigation was the fact-finding. Strategic market status is the tool that would impose rules.

Europe is looking at the same two clouds under the DMA. The files are not copies of each other.

Why it matters

Companies locked into one cloud pay the switching cost.

Rival clouds say Microsoft's licenses are the sharpest issue.

What was claimed

Switching barriers entrench AWS and Azure.

Licensing can favor Microsoft's own cloud.

The other side

The clouds say discounts and integrated software are competition, and that customers multi-home.

What it means for you

Consumer apps do not move because a market investigation exists.

IT buyers should watch conduct requirements, which are not in force just because a report was published.

Bottom line

The UK cloud investigation's follow-on SMS work is still live. It is parallel to, not the same as, the EU DMA cloud file.

Timeline

  1. 2023

    CMA opens the market investigation

    Ofcom referred cloud infrastructure to the CMA after finding features that could limit switching.

  2. 2025–2026

    From report to conduct rules

    The live question became whether Amazon and Microsoft would face strategic market status conduct requirements. That is unfinished regulatory work, not a closed infringement.

Key dates

Market investigation
2023–2025
SMS follow-on
2025–2026

Formal snapshot

Summary: The UK CMA investigated cloud infrastructure, with egress fees, licensing, and committed-spend discounts aimed especially at Amazon and Microsoft. Follow-on strategic market status work continued into 2026.

Regulator / plaintiff argument: Switching costs, software licensing that favors one cloud, and committed spend can entrench the two largest infrastructure clouds.

Outcome: The market investigation's findings fed SMS work rather than a one-time fine. EU DMA cloud investigations of AWS and Azure are a parallel file. Neither had produced a final conduct code that ended the issue by October 2026.

Conduct tags

tyingexclusivitymarket accessdata lockin

Laws referenced

  • UK Competition Act 1998 Chapter I — Competition Act 1998, Ch. I

Companies

Sources

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